RealityMine has been a pioneer in delivering data-driven insights to the media and market research industries for over a decade. Our platform provides unique and actionable data solutions to top brands and partners worldwide, empowering them to make informed, strategic decisions.

As we continue to expand, we’re seeking a Director of Panel Solutions who will focus on working directly with panel suppliers and partners day-to-day, contributing to and helping implement the broader panel strategy, and working with internal RealityMine teams to facilitate panel management efforts and support commercial activities.

The Role:

Reporting to SVP Panel Solutions, located in the US, with remote and hybrid working opportunities.

The role consists of:

Overall Panel Strategy

• Help formalize and standardize a process for evaluating and vetting potential panel partners for preferred network

• Maintain database of panel suppliers and associated information

• Assist with RFP efforts, including participating in commercial activities related to panels

• Monitor the competitive landscape and assess its impact on business strategies

Panelist Experience, Communications & Acquisition

• Oversee panelist experiences across the full funnel, including ensuring acquisition strategy and sourcing is in line with client requirements

• Provide input on panelist journeys and engagement, including communications (email, SMS, push notifications)

• Ensure fair compensation as part of incentive program

• Ensure mobile app set up and UI/UX experience aligns to panelist and program needs (e.g., authentication, consent, permissions, etc.)

Reporting & Monitoring

• Track metrics via partner reporting/dashboards, provide requirements for new metrics

• Responsible for monitoring all data regarding participation, churn, compliance, eligibility, data quality, incentives, support, etc.

• Responsible for monitoring demographic and behavioral metrics

• Ensure all data is properly feeding RealityMine dashboards

• Track fraud/quality control metrics and hold partners accountable

Support

• Work with partner support teams to ensure top quality customer service, flag issues as necessary and communicate accordingly

• Ensure proper App Store management (iOS, Android) in terms of monitoring reviews/ratings

• Track and monitor support metrics (e.g., SLAs, satisfaction rates, efficiencies, etc.)

• Recommend improvements to program based on panelist feedback

Consent, Compliance & Privacy

• Manage requirements for panelist eligibility (e.g., consent, permissions/access, data collection, demographic and behavioral targets, etc.)

• Ensure appropriate panelist agreements are maintained and updated

• Manage requirements across all parties for consent and permissions

• Ensure compliance with CCPA, GDPR and other privacy regulations

• Adhere to Company Policies and Procedures with respect to Security, Quality and Health & Safety

Experience and Skills:

• 7+ years experience in panel management (including measurement/surveys) and/or consumer behavior research/data, including end-to-end components such as acquisition/recruitment channels, measurement technology (e.g., mobile app, browser extension), communications, incentives, reporting, support/engagement, customer journey (including UI/UX), fraud prevention, consent management, privacy, data sharing and backend systems/databases.

• Bachelors degree or equivalent required.

• Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.

• Strong analytical and problem-solving skills, using data to inform decisions and improve processes.

• Comfortable navigating ambiguity and adding clarity to complex, challenging situations.

• Capable of simplifying complex topics, telling compelling stories through visualizations, and guiding teams toward decisions.

• Familiarity with technology platforms, including databases, AI/ML, CRM, engagement/ communication tools, reporting dashboards, and mobile/computer operating systems (iOS, Android, Windows, Mac, Chrome).

• Ability to problem solve complicated situations under time constraints.

• Experience with A/B testing to quickly evaluate success or failure and make informed decisions.

• A strong eye for UI/UX design, and experience working with mobile app developers, engineers, designers and support staff.

• Awareness of regulatory environments, including consent management, privacy laws, and handling of Personally Identifiable Information, with experience collaborating with legal and privacy counsel.

• Experience contributing to new business proposals for requirements, pricing, etc.

Why Join RealityMine?

At RealityMine, we believe our people are at the heart of everything we do. That’s why we go the extra mile to support every team member to unlock their full potential. Whether you're hungry for learning, driven by achievement, or just love being part of a dynamic and supportive team, you'll find a home here.

Financial Terms and Benefits

• Base salary from $120,000 to $140,000 per year, dependent on experience

• Annual staff bonus (contingent on achieving company goals)

• Health care including medical, dental and vision

• Life and disability insurance

• 401K: 50% match up to 6%

• Share options in RealityMine

• 4 weeks of vacation, plus 9 US public holidays

Other Benefits

• Gear you’ll love: choose the tech that works for you, we'll try and source it!

• Equipment provided for home working

• Receive an additional $150 annually to personalize your home workspace

• Learning & growth: benefit from one-to-one coaching, a budget for training programs, and all the support you need to keep growing

• Giving back: join us in supporting local charities and making a positive impact

• We know work-life balance matters, so we’ve embraced a remote working model for our expanding team of US colleagues

• Flexible start and finish times to suit your personal circumstances

• Opportunities to visit the UK Headquarters in Manchester, England to meet the UK team

If you’re a Panel professional, excited to work on impactful projects and shape the future of data insights, we’d love to hear from you.

Please email your CV with the heading ‘Director of Panel Solutions’ to recruitment@realitymine.com